Replacing security cameras can be difficult because there are so many options to choose from. A picture of the main menu interface displayed on a monitor or TV connected to the recorder.A picture of the front and back of the recorder.
The model number of the Lorex DVR or NVR.To ensure our technicians suggest the best possible replacement for your Lorex recorder please provide the following information. Our easy to use remote viewing apps and PC software are included for free with the purchase of one of our security camera recorders. Most Lorex systems are directly replaceable with a recorder from CCTV Camera World. One of the first steps to moving away from Lorex and their lackluster customer service is to replace the brain of the system, the security camera recorder. Here’s a perfect example of a tech support complaint right from their BBB reviews. Speaking from our own personal experience no one likes to be handed off over and over and never receive a solution. It’s easy to get customers to buy products with flashy marketing and low prices, however it’s not so easy to support those customers when they have a problem. Based on some reviews the calls involve customers being transferred between multiple employees who are equally clueless about the security cameras and systems they sell. Why are customers complaining about Lorex?Įxamples from the BBB profile focus on frustrating back and forth exchanges with Lorex’s phone and email support. The reviews and complaints provide a great reference for anyone who is already fed up with Lorex and considering moving away from Lorex for their security camera needs. It is a shame their customers feel they must resort to a third party website like the BBB to get support from the company they purchased from. We are unsure if Lorex doesn't care about their reputation or they feel they are too big to fail. In total, they have had 415 complaints in the last 3 years the BBB does not display complaints older than three years. Lorex’s public BBB profile speaks for itself by displaying an average review rating of 1.08 out of 5 stars collected from 201 customer reviews at the time of writing of this post.
Thinking about upgrading or replacing a Lorex system or security cameras?Īlthough Lorex offers low prices, the low prices are due to the level of support the company offers.
Those unsatisfied customers are not afraid to voice their experiences about Lorex. When companies like Lorex put a focus on sales rather than providing great technical and customer service the results are predictable: unsatisfied customers. One of those businesses in the security camera industry is Lorex. Businesses that push their products through advertising and marketplaces like Amazon are only interested in selling as much as possible.
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